End of Support für Matrix & RhinoGold

Technology Evolves — So Does Gemvision and Stuller

Matrix® and RhinoGold® have provided custom solutions for jewelers worldwide for years. However, thanks to cutting-edge technology and a desire to meet our customers' must-haves, Stuller and Gemvision can provide an even better solution — MatrixGold®.

For the past few years, we have continued to provide technical support, bug fixes, and more to help make the transition to a newer version of these software programs more seamless. However, as of August 31, 2022, Gemvision will discontinue technical support for all versions of Matrix and RhinoGold. This means that we will no longer supply maintenance services that keep this software compatible with updates or fix any emerging issues within the software.

frequently asked Questions
FAQ

personal and individual advice
+49 7044 9017694
info@matrixgold.de

Will Gemvision continue to offer technical support for Matrix and RhinoGold software?

No, Gemvision will no longer provide technical support for Matrix or RhinoGold. We will offer limited self-service options covering common technical issues on gemvision.com for unsupported software.

Am I eligible for MatrixGold " Transition Prizes "?

Yes, you are eligible for MatrixGold Transition Pricing if you are the primary owner of Matrix 7, 8 or 9 or RhinoGold 5 or 6.

Can I transfer my Matrix or RhinoGold license?

See Transfer Policy

Can I continue to use my old license if I switch to MatrixGold?

Yes, you can continue to use your Matrix or RhinoGold software.

What does end of support mean?

On August 31, 2022, Gemvision will end technical support for all versions of Matrix and RhinoGold. This means we no longer provide maintenance services to keep this software compatible with Microsoft updates or to fix emerging issues with the software.

Can I still use my software after the support date has expired?

Yes, you can continue to use your Matrix or RhinoGold software.

Will Gemvision continue to offer technical support for Matrix and RhinoGold software?

No, Gemvision will no longer provide technical support for Matrix or RhinoGold. However, there will be self-help documentation with the most common questions and answers when launching or running the software. It will be available soon on Gemvision.com.

However, you can get further support from design engineering Erdei GmbH :

If you no longer have your installation files available, we can assist you
Matrix 9 on your computer remotely via Teamviewer to install

Where can I find the installers for Matrix or RhinoGold?

Our shop: Installation Matrix 9 as a remote service

or contact us: info@matrixgold.de

Can I sell my old Matrix and RhinoGold key?

Yes, but Gemvision will no longer transfer Matrix or RhinoGold licenses after end of support on August 31, 2022.

I can no longer find my Matrix USB stick. Can I get a replacement?

No, Gemvision will no longer sell or offer replacement dongles.

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Switch to MatrixGold
Gemvision will dedicate its time to developing and strengthening MatrixGold - the ultimate 3D CAD tool for jewelry design. This program gives you the best design experience while improving speed and responsiveness, organizing new content, and a variety of tools to support your design process.

We highly recommend switching to MatrixGold as you will receive additional benefits while learning how to use this program efficiently.

With your MatrixGold purchase you will receive

Any license purchased before June 2022 will get access to the next paid upgrade.
Exclusive access to MatrixGold, technical support, full access to MatrixGold Online Academy, software version updates and which include ongoing bug fixes.
Access to the Gemvision forums, where you can learn from experts in your field, participate in discussions, and stay up to date with the latest software releases.
Opportunities to purchase and participate in virtual seminars and workshops led by our in-house and industry-leading experts.

Frequently asked questions about moving to MatrixGold

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